At Patterson Cheney Isuzu, all genuine Isuzu Parts & Accessories purchased at the dealership and installed by Patterson Cheney Trucks on an Isuzu Truck will receive 3 years warranty*. We also cover Non-Isuzu OEM Parts and Accessories for 3 years.

“Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value.”

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

This warranty is given by Isuzu Australia Limited, ABN 97 006 962 572 (“IAL”) whose business address is 66 Foundation Rd, Truganina VIC 3029. IAL’s telephone number is 1800 035 640.

The benefits conferred by this warranty are in addition to all other rights and remedies in respect of the product (or service) which the consumer has under the Australian Consumer Law and any other law in relation to goods and services to which this warranty relates.

Refer to the table below and compare the difference when P&A are installed by your local IAL approved dealership to a non-IAL approved dealership.

The warranty covers the Isuzu genuine parts only.

A receipt, or other proof of purchase is required to verify the date that any P&A were purchased. It is the date of purchase that is relevant when calculating a period, not when the P&A were installed.

P&A installed after new vehicle delivery by a Dealer or ASPO are covered by a 3 year warranty. (Parts & Labour)

Where P&A are installed by a Dealer or ASPO into a non-Isuzu branded vehicle (eg. Hino, Fuso, etc.), the warranty period is 12 months.(Parts & Labour)

P&A installed by anybody other than a Dealer or ASPO are covered under a 12 month partonly warranty (No Labour).

IAL’s warranty extends to Non-Isuzu OEM fitted to Isuzu Trucks and other vehicles, and includes Eaton and Meritor parts.

IAL’s warranty for Isuzu Trucks fitted with Non-Isuzu OEM by a Dealer or ASPO is 3 years. (Parts & Labour)

Where Non-Isuzu OEM are fitted into a vehicle that is not an Isuzu Truck by a Dealer or ASPO, the warranty period is 12 months (Parts & Labour).

Where OEM are fitted into any vehicle, including an Isuzu Truck, by anybody other than a Dealer or ASPO, the warranty period is 12 months (Parts Only – No Labour).

BVP are quality goods produced for owners of older model Isuzu trucks that are no longer covered by IAL’s factory-warranty.

IAL warrants all BVP purchased from and fitted by a Dealer or ASPO to any vehicle for a period of 12 months, (Parts & Labour).

IAL warrants all BVP purchased from a Dealer or ASPO for a period of 12 months (Parts Only).

WARRANTY EXCLUSIONS (P&A):
The tyres (and tubes where applicable) are not covered by this warranty. However, they may be covered by the relevant manufacturer.

Batteries are warranted for 12 months from date of purchase. However, the relevant manufacturer may have an additional warranty period.

Damage – The warranty does not in any way cover the following causes of damage:

Damage caused by an accident, fire, theft or moving objects striking the vehicle.
Damage caused by industrial fallout, chemicals or sealants.
Damage caused by atmospheric fallout or flood, hail, salt, etc.
Maintenance items – Service items such as brake/clutch adjustment, replacement of filters, wiper rubbers, etc., which are required as part of normal vehicle maintenance, (refer Maintenance Schedule). These items will be covered to the extent of manufacturer defect.

Misuse – The warranty does not cover damage caused by:

Misuse or abuse of the vehicle or part such as by racing, overloading, misapplication of the part, or by neglect etc,.
Operation of the vehicle or part after it is known to be defective.
Failure to carry out proper servicing or maintenance.
Use of incorrect types and grades of fuel, oil, coolant or lubricants.
Alteration or modification of the vehicle or part by any party not authorised by Isuzu.
Failure to mount body/equipment or part in accordance with Isuzu recommendations.
The fitting of parts or accessories not marketed by Isuzu.
Cosmetic or surface corrosion resulting from scratches, stone chips, etc.
Any work carried out on the vehicle by someone other than an authorised Isuzu Truck Dealer, being the reasonable cause of the failure.
The part being used in an application other than for which it was designed.